IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is for an IT Support Specialist providing essential first-level support to users, including those at the German Aerospace Center. Day-to-day tasks involve receiving and processing IT issues and service requests via phone and in person, performing hardware and software support, and assisting with equipment setup, dismantling, and relocations. The specialist will be responsible for initial problem resolution and escalating complex issues to second-level support, alongside meticulous documentation and prioritization of tickets. The ideal candidate will have a background in IT system integration or electronics, practical experience in IT support, and strong knowledge of standard hardware, Active Directory, and MS Office applications. This position offers attractive compensation, a structured work week, and opportunities for professional development within a leading IT service provider.