Service Desk Analyst | Service Desk Analyst (w/m/d) in Voll- und Teilzeit

Job Summary

As a Service Desk Analyst, you will be the primary point of contact for users, responsible for receiving, analyzing, and ideally resolving inquiries at the first level of support. This role involves contributing to the optimization of service processes and documentation, ensuring high customer satisfaction through excellent support within defined service levels. The ideal candidate will possess a strong customer-oriented service understanding, experience in 1st level support, and potentially knowledge of communal finance systems like SAP. This position offers an attractive opportunity for both experienced professionals and motivated career changers, providing a secure, permanent role with flexible working hours and opportunities for professional development within a large public sector IT service provider in Germany.