SAP Consultant - CRM / Customer Experience | SAP Consultant - CRM / Customer Experience (all genders)

Deutsche Lufthansa AG

Berlin, Berlin, Deutschland
Published Aug 6, 2025
Full-time
Permanent

Job Summary

This role involves advising clients on the design and implementation of innovative and technically sophisticated CRM solutions using SAP Sales and Service Cloud. The consultant will continuously expand their knowledge of technical and functional updates within the SAP CX portfolio. Key responsibilities include analyzing, optimizing, conceptualizing, and implementing SAP Sales and Service Cloud solutions, developing and executing integration scenarios for customer experience, and potentially taking on partial or full project leadership roles. The position may also involve PreSales activities to support sales. The ideal candidate will have strong IT professional experience, extensive knowledge in process analysis, concept creation, technology design, and CRM solution configuration, particularly with SAP CRM/CX, coupled with fluent German and English skills.

Required Skills

Education

Completed vocational training or university degree

Experience

  • Professional experience in IT
  • Many years of experience in process analysis, concept creation, technology design, and configuration of CRM solutions, especially in SAP CRM / CX

Languages

German (Fluent)English (Fluent)

Additional

  • Willingness to travel for projects