IT Process Development and IT Process Support Specialist | IT-Verfahrensentwicklung und IT-Verfahrensbetreuung (m/w/d)
Senatsverwaltung für Bildung, Jugend und Familie
Job Summary
This role involves contributing to the full lifecycle of IT business processes, from initial requirements gathering and technical design to new development, significant enhancements, and customization. The specialist will also be responsible for ensuring the smooth and secure operation of IT systems through application operation adjustments, extensions, and ongoing support. This is an excellent opportunity for an IT professional to play a crucial role in shaping the digital landscape of Berlin's public services, specifically within the education, youth, and family sector. The position offers an engaging and varied work environment within a large public employer, providing opportunities for professional development, work-life balance, and an attractive compensation package.
Required Skills
Education
For Civil Servants: Fulfillment of career-path requirements for the first entry-level position in career group 2 of the general administrative service. For Tariff Employees: Completed university degree (Bachelor/FH-Diploma) in Administrative Sciences or Computer Science, or completed Administrative Course II, or comparable knowledge and experience gained through several years of relevant work, especially at the interfaces between administrative, organizational, and ICT-related tasks.
Experience
- Professional experience in information technology, business process management, digitalization, organizational management, or project work (for both civil servants and tariff employees)
- Professional or project-related experience in interdisciplinary collaboration between ICT technicians and process owners
- Experience in the administration, consulting, and support of users of ICT systems
Languages
Additional
- Work location in Berlin. Full-time or part-time employment possible. For full-time, working hours are 40 hours (civil servants) or 39 hours and 24 minutes (tariff employees).