Service Delivery Manager | Service Delivery Manager (m/w/d)

Job Summary

As a Service Delivery Manager in Neckarsulm, you will be a proactive leader, supporting the Enterprise Delivery Manager in client relationship management and contractual affairs. A key part of your role will involve comprehensive escalation management and the continuous, cross-functional development of existing services. You will provide both technical and disciplinary leadership to the IT Service Team, acting as the central point of contact for clients and leading client and project meetings. Ensuring compliance with agreed Service Level Agreements is paramount. This position offers an exciting opportunity within a growing and demanding environment, providing 30 days of annual leave, flexible working hours for work-life balance, and extensive opportunities for further education and training. The role starts as temporary employment with the option for permanent takeover.