Team Lead IT Service Support | Teamleiter IT Service Support (m/w/d)

Job Summary

This role involves leading a dynamic IT Service Management team, ensuring seamless IT service operations, and driving continuous improvement of IT service processes in line with ITIL principles. The successful candidate will coordinate and manage process owners for key service processes like Request, Incident, Problem, and Change Management, while also monitoring KPIs and SLAs to optimize service quality. This position requires close collaboration with internal departments, external service providers, and clients to deliver effective and customer-centric IT services. It's an opportunity to actively shape the strategic direction and development of the IT Service department within the company, making it an attractive role for a leader passionate about innovation and technology.