Technical Support Specialist | Technischen Support Spezialist (m/w/d)

Job Summary

As a Technical Support Specialist, you will be the primary point of contact for customers, providing expert technical advice and resolving issues related to freeze-drying systems. Your daily tasks will involve managing customer inquiries and complaints, meticulously documenting cases in the CRM system, and developing tailored technical solutions, often collaborating with other departments. You will also be responsible for preparing quotes and orders in both German and English, organizing and overseeing installations, and maintaining a comprehensive knowledge base to facilitate quick issue resolution. This role requires a customer-centric approach, strong organizational skills, and the ability to work effectively in a team, ensuring a high level of customer satisfaction.