Systems Engineer Service Desk Support | Systems Engineer Service Desk Support (m/w/d)

Job Summary

This role is for a Systems Engineer specializing in Service Desk Support, focusing on providing comprehensive technical assistance to medium-sized clients. The successful candidate will be responsible for managing and resolving incidents and service requests through a ticketing system, primarily operating within 1st and 2nd level support, with opportunities to contribute to 3rd level support. Key responsibilities include maintaining hybrid-cloud environments, networks, and client systems, ensuring compliance with Service Level Agreements, and actively participating in system updates and project implementation. This position is ideal for a detail-oriented professional with strong analytical and communication skills, eager to expand their expertise in a dynamic IT environment.