First Level Support | Robotic Kitchen Operations | First Level Support | Robotic Kitchen Operations (all genders welcome)

Job Summary

This role involves joining the 1st-Level Support team, focusing on the real-time, remote monitoring and support of advanced robotic kitchen systems. The successful candidate will be the primary technical point of contact for customers and guests, handling everything from initial error analysis to system optimization to ensure seamless operation and a high-quality user experience. Key responsibilities include active system monitoring from the Hamburg office, resolving technical issues via phone or video calls, developing operational guidelines for cooking robots, and collaborating closely with internal teams like Field Service, Development, and Customer Project Management. This position is ideal for individuals passionate about innovative technology, eager to contribute to the intersection of tech and culinary arts, and comfortable providing remote technical assistance in a fast-paced environment.