IT Service Manager – ITIL & Process Management | IT Service Manager – ITIL & Prozessmanagement (m/w/d)

Job Summary

This role is for an IT Service Manager focused on ITIL and process optimization within the Infrastructure & Operations department of the Witt Group. The successful candidate will be instrumental in defining, monitoring, and optimizing service processes and ITIL-based practices, contributing to the establishment of a new team. Key responsibilities include supporting reporting, monitoring, and quality management to ensure high service quality, and implementing new and existing ITIL practices for continuous improvement. This position offers the opportunity to collaborate closely with internal departments and external service providers to drive digitalization, automation, and efficiency. It's an attractive opportunity for someone looking to actively shape and enhance service processes in a dynamic, professional enterprise environment that values innovative solutions and offers mobile office flexibility.