IT Support Specialist | Fachinformatiker (m/w/d) für den IT Support

Job Summary

Join the ADLON Frontend Team as an IT Support Specialist, providing crucial first-line support to customers. This role involves managing and documenting IT incidents and service requests within a ticketing system, handling inquiries via phone, and escalating complex issues to specialized departments. You will be responsible for monitoring ticket statuses and ensuring high service quality through a professional and solution-oriented approach. The ideal candidate will have a background in IT, initial experience in IT support, and strong knowledge of Microsoft technologies. This position offers a secure, permanent role with opportunities for professional development, including Microsoft certifications, in a flexible work environment with modern IT infrastructure, combining startup energy with company stability.