IT First Level Support Specialist | Mitarbeiter IT First Level Support (m/w/d)

Job Summary

This role is for an IT First Level Support Specialist who will be instrumental in digitizing processes within the healthcare sector, specifically in a hospital environment. Day-to-day, you will be the first point of contact for IT-related inquiries, problems, and disruptions from staff, managing these through a help desk, phone, and ticketing system. Your responsibilities include documenting, prioritizing, and escalating tickets to the second-level support. You will actively contribute to improving service quality and collaborate with a team of IT specialists on various projects, including supporting the hospital information system. This position is attractive for individuals passionate about IT, seeking a meaningful role that directly impacts clinical operations, and who enjoy working in a supportive team environment with opportunities for independent work and flexible hours.