IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is for an IT Support Specialist who will be the first point of contact for users, handling incoming service requests and technical issues via phone and on-site. The successful candidate will be responsible for providing comprehensive hardware and software support, including installations, troubleshooting, and assisting with equipment relocations. A key part of the role involves performing 1st Level Support, developing initial solutions, and escalating more complex issues to 2nd Level Support when necessary. Meticulous documentation of all support activities within a ticketing system, including classification and prioritization, is also required. This position is ideal for someone with a strong customer service orientation, excellent communication skills, and a collaborative work ethic, looking to join a leading IT service provider supporting a major client like the German Aerospace Center.