1st/2nd Level IT Support Specialist | 1st/2nd Level Support (m/w/d)

Job Summary

This role is perfect for an IT-savvy professional who thrives on solving complex IT challenges and enjoys working in a dynamic, international team. As the central point of contact for all IT-related inquiries, you will independently manage support requests via phone, email, and in person, ensuring adherence to strict service level agreements. Your day-to-day will involve troubleshooting issues related to operating systems, Office applications, mobile devices, and printers within a client/server network environment, utilizing remote tools. Beyond problem-solving, you'll be instrumental in maintaining the IT knowledge base, documenting solutions, and assisting with administrative tasks like backups and rollouts. This position offers the chance to contribute to a sustainable future by supporting a leading company in climate-friendly energy generation.