Internal Software Consultant | Software Consultant im Innendienst (m/w/d)
N+P Informationssysteme GmbH
Job Summary
Join a Customer Success Team focused on Smart Building solutions as an Internal Software Consultant. This role involves providing essential user support for the SPARTACUS Facility Management® software, ensuring optimal client utilization. You will document and analyze customer inquiries using a modern ticketing system, handle first-level support via phone and email, and troubleshoot issues using test systems or remote maintenance. Collaborating closely with consulting and software development teams, you'll craft tailored solutions and communicate directly with clients to resolve problems. This position is ideal for someone with a background in construction or IT, possessing strong analytical skills and a knack for customer interaction, contributing to the digitalization of mid-sized companies.
Required Skills
Education
Not specified
Experience
- Professional experience in construction or an IT-relevant field, or a comparable area
- Desirable: Initial professional experience in IT Support or IT Service Desk
- Practical experience in process consulting, application development, and/or customer care
Languages
Additional
- Basic knowledge in programming and databases is advantageous but not mandatory. The position is located in Meerane or Dresden, Germany.