Senior Service Manager | Senior Service Manager (m/w/d)

Job Summary

This Senior Service Manager role involves end-to-end responsibility for the operation and further development of SharePoint-based document and content management solutions for the German Armed Forces. The successful candidate will lead and coordinate an interdisciplinary, virtual service team, ensuring quality, productivity, and adherence to Service Level Agreements (SLAs). Key responsibilities include managing solution design and transition, handling configuration, problem, and change management, and overseeing governance, quality, and risk within the service area. This position also entails budget responsibility, participation in procurement processes, and acting as a crucial interface with user representatives and partners. It's an attractive opportunity to contribute to a security-critical, highly complex IT project within the public sector, offering a long-term perspective and significant development possibilities.