First and Second Level IT Support Specialist | First und Second Level Support (m/w/d)

Job Summary

This role at FERCHAU involves providing essential First and Second Level IT Support for internal users, connecting people and technology to ensure seamless operations. The successful candidate will be responsible for handling IT incidents and service requests through various channels like phone, email, and a ticketing system. Key tasks include diagnosing and resolving hardware and software issues, as well as installing, configuring, and maintaining workplace systems such as PCs, notebooks, and mobile devices. Collaboration with other IT teams for complex case escalation and meticulous documentation of solutions are also crucial. This position is ideal for an experienced professional with a background in IT administration or support, offering an unlimited contract and opportunities for professional development within a team-oriented environment.