Team Lead Service and Provider Management | Teamleiter (m/w/d) Service- und Providermanagement
KKH Kaufmännische Krankenkasse
Job Summary
As an experienced and empathetic Team Lead for Service and Provider Management, you will lead an 11-member team at the company's headquarters in Hanover, Germany. Your core responsibilities include the strategic development of IT services, managing external service providers, and ensuring the quality of your team's output. You will identify areas for improvement, optimize processes, and implement innovative solutions, while also focusing on the training and development of your team members. This role combines technical expertise with strategic thinking and leadership, offering the chance to drive digital transformation and ensure high service quality using best practices like ITIL. If you have a knack for creative problem-solving and process optimization, this role offers a dynamic environment to apply your skills.
Required Skills
Education
University degree in (Business) Informatics or a comparable field, or equivalent qualifications.
Experience
- Several years of practical experience in IT service or provider management
- Several years of practical experience in process optimization
- Leadership experience in a similar field
- Experience in managing and optimizing external service provider relationships
Languages
Additional
- Not specified