Process Manager (Refund Processes) | Prozessmanager (m/w/d) im Bereich Erstattungsprozesse

Job Summary

As a Process Manager / Process Owner at the German Travel Security Fund (DRSF), you will be instrumental in continuously improving IT and business processes within the refund department. This role involves analyzing complex process interdependencies, identifying weaknesses, and developing sustainable solutions through methods like Root Cause Analysis. You will be responsible for developing, prioritizing, and managing strategic optimization measures from concept to implementation, coordinating interdisciplinary project teams and service providers. Working closely with internal departments, external stakeholders, and IT, you will ensure quality, efficiency, and future viability in a socially relevant area. The position offers a stable work environment with long-term prospects, flexible working models, and a focus on fostering initiative and professional development.