1st Level IT Supporter | 1st Level Supporter (m/w/d)

Job Summary

As a 1st Level IT Supporter, you will be the initial point of contact for all IT-related inquiries, providing essential technical assistance to customers and internal teams. Your daily tasks will involve swiftly addressing IT issues, resolving software and hardware problems, creating and documenting support tickets, and escalating complex matters to 2nd Level Support. This role requires strong communication skills, a helpful demeanor, and a problem-solving mindset to ensure smooth IT operations. The position offers a dynamic work environment, opportunities for professional development, and a supportive team culture, making it an attractive entry point for those looking to advance their career in IT support.