IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is for an IT Support Specialist providing essential first-level support, both remotely and on-site, for a leading IT service provider in Germany, supporting the German Aerospace Center. The successful candidate will be responsible for handling and resolving IT issues and service requests, performing hardware and software support, and assisting with IT equipment setups and relocations. Key responsibilities include initial problem resolution, escalating complex issues to second-level support, and meticulous documentation of all tickets. The position requires strong customer service skills, a structured approach to work, and proficiency in standard IT hardware and Microsoft Office applications. This is an attractive opportunity for a qualified IT professional seeking a stable, full-time position with excellent benefits and career development opportunities.