IT 1st Level Support Specialist | IT 1st level Support (m/w/d)

Job Summary

This role is for an IT 1st Level Support Specialist who will be the first point of contact for technical issues, primarily handling incoming service requests via phone and chat. Key responsibilities include adhering to Service Level Agreements for assigned tickets, attempting to resolve technical issues independently, and escalating complex problems to 2nd level support when necessary. The ideal candidate will have a background in IT, strong customer service skills, and proficiency in common Microsoft applications. This position offers an excellent opportunity for career starters in IT support and provides a clear path to permanent employment within a leading European IT service company, along with attractive benefits and a supportive work environment.