Customer Relations Expert - Polish Market Focus | Customer Relations Expert (All Genders) - Polish market focus

Job Summary

As a Customer Relations Expert, you will be the primary point of contact for resolving complex and sensitive customer cases, moving beyond basic support to deliver comprehensive solutions. This role is crucial for enhancing customer experience and driving operational quality. You will meticulously investigate case histories, collaborate with internal teams like Legal and Logistics, and work with external service providers to ensure fair, brand-aligned resolutions. A key aspect of the role involves performing qualitative assessments of past interactions and providing feedback to improve service quality. You will also actively contribute to process optimization, identify areas for improvement, and manage high-risk escalations to protect the brand's reputation. This position is ideal for an empathetic, quality-driven individual who thrives in dynamic environments and is committed to both customer satisfaction and operational excellence.