Customer Relations Expert - Dutch Market Focus | Customer Relations Expert (All Genders) - Dutch market focus

Job Summary

As a Customer Relations Expert, you will be responsible for resolving complex and sensitive customer cases, going beyond standard frontline support. This role involves in-depth investigations, reviewing past interactions, and collaborating closely with internal teams like Legal, Logistics, and Payments, as well as external service providers. You will focus on delivering positive customer outcomes and enhancing operational quality by identifying process improvements and preventing future issues. This position is ideal for an empathetic, quality-driven professional who thrives in dynamic environments and is eager to make a tangible impact on customer satisfaction and operational excellence within a leading e-commerce ecosystem.