Customer Relations Expert - Danish Market Focus | Customer Relations Expert (All Genders) - Danish market focus

Job Summary

As a Customer Relations Expert, you will be at the forefront of resolving complex and sensitive customer issues, acting as a critical link between customer experience, quality assurance, and continuous improvement. This role involves taking ownership of escalated cases, conducting thorough investigations, and collaborating closely with internal teams like Legal and Logistics, as well as external service providers, to deliver fair and brand-aligned resolutions. You will focus on achieving positive customer outcomes while simultaneously driving operational quality by reviewing interactions, providing feedback to service partners, and identifying process enhancement opportunities. If you are empathetic, dedicated to quality, and comfortable navigating ambiguity, this position offers a unique chance to significantly impact customer satisfaction and operational excellence.