Customer Relations Expert - French Market Focus | Customer Relations Expert (All Genders) - French market focus

Job Summary

As a Customer Relations Expert, you will be the primary point of contact for resolving complex and sensitive customer issues, particularly for the French market. This role is crucial for enhancing customer experience and ensuring operational quality. You will take ownership of escalated cases, conducting thorough investigations, collaborating with internal teams like Legal and Logistics, and engaging with external service providers to deliver fair and brand-aligned resolutions. Beyond problem-solving, you will provide feedback to service partners, identify process improvements, and manage high-risk escalations, including those from social media. This position is ideal for an empathetic, quality-driven professional who thrives in a dynamic environment and is committed to both customer satisfaction and operational excellence.