Customer Relations Expert | Customer Relations Expert (All Genders) - Swedish market focus

Job Summary

As a Customer Relations Expert, you'll be at the forefront of resolving complex and sensitive customer issues, going beyond standard support to deliver exceptional outcomes. This role involves meticulous case investigations, collaborating with internal teams like Legal and Logistics, and engaging with external service providers to ensure fair, brand-aligned resolutions. You will also play a crucial role in quality assurance, providing feedback to service partners and identifying opportunities for process improvement. If you possess a meticulous approach, strong interpersonal skills, and a proactive mindset, this position offers the chance to significantly impact customer satisfaction and operational excellence within a dynamic e-commerce environment.