Customer Relations Expert - Italian Market Focus | Customer Relations Expert (All Genders) - Italian market focus

Job Summary

As a Customer Relations Expert, you will be the primary point of contact for resolving complex and sensitive customer cases, particularly focusing on the Italian market. This role goes beyond standard support, requiring meticulous investigation of case histories, cross-functional collaboration with internal teams (Legal, Logistics, Payments) and external service providers, and the ability to work outside standard guidelines to achieve optimal, brand-aligned resolutions. You will also play a crucial role in quality assurance, providing feedback to service partners and identifying opportunities for process improvement. This position is ideal for an empathetic, quality-driven professional who thrives in dynamic environments and is dedicated to enhancing both customer satisfaction and operational excellence.