Risk Mitigation Expert | Risk Mitigation Experts (All Genders)
Zalando SE
Job Summary
As a Risk Mitigation Expert, you will be instrumental in protecting Zalando and its customers from financial, legal, and reputational risks. Your daily tasks will involve conducting in-depth investigations of complex and sensitive customer cases, often related to fraud prevention, GDPR compliance, and data privacy. You will make critical decisions, sometimes outside standard processes, utilizing specialized tools and information sources. A key aspect of this role is collaborating with expert stakeholders across various departments, including Fraud Prevention, Privacy Law, and Corporate Communications, to ensure meticulous and responsible case handling. This position is attractive for professionals who possess precision, discretion, and a strong sense of integrity, contributing to a secure and trustworthy environment within a leading e-commerce ecosystem.
Required Skills
Education
Not specified
Experience
- At least 2 years of experience in a customer service role dealing with escalations, data privacy requests, high-level social media support, or fraud prevention tasks
- Professional experience in making careful and considered decisions in customer-facing situations
- Professional experience in identifying process inefficiencies and suggesting improvements
Languages
Additional
- Not specified
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