Service Desk Employee | Mitarbeiter Service Desk (w/m/d)

Job Summary

This role is perfect for a service-oriented professional looking to contribute to the energy transition within a leading IT system house for utility companies. The Service Desk Employee will be the first point of contact for user inquiries, handling them via phone, email, and web access. Key responsibilities include categorizing, documenting, and escalating issues within a ticketing system, as well as providing first-level support and applying workarounds for quick resolutions. The position involves delivering standard services, maintaining professional communication with clients and internal staff, and contributing to knowledge management through documentation. Candidates should possess strong customer service skills, experience with ticketing systems, and a solid understanding of service processes to ensure efficient support operations.