2nd Level Support Specialist | Sachbearbeiter (m/w/d) für den 2nd-Level-Support

Job Summary

This role is for a dedicated 2nd Level Support Specialist who will provide crucial technical assistance to field technicians and international partners for sales and recycling systems. Key responsibilities include remote commissioning of recycling systems, managing support tickets, diagnosing and analyzing hardware and software defects, and coordinating with development and system administration teams for effective troubleshooting. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a high degree of service orientation. This is an excellent opportunity for someone looking for a challenging and varied role within a modern, forward-thinking company that values employee development and work-life balance, offering a long-term perspective in a supportive team environment.