Service Desk Agent | Service Desk Agent (m/w/d), Hamburg Zentrale

Job Summary

As a Service Desk Agent, you will be the primary point of contact for end-users, providing essential technical support and ensuring seamless hardware functionality. Your daily tasks will involve managing hardware assets, including setting up, replacing, and inventorying PCs and notebooks, as well as diagnosing and resolving hardware issues. You'll be responsible for installing and configuring hardware components to maintain optimal device performance. A key part of your role will be handling user inquiries via calls, emails, and tickets, offering initial solutions, and meticulously documenting all incidents and communications within the ticketing system. This role requires strong communication skills to keep users informed and collaborate with other departments when complex issues arise, contributing significantly to user satisfaction. The ideal candidate will have an IT-related education or equivalent qualification, with a keen interest in IT and technology, and ideally possess basic knowledge of ITIL, ITSM, or ESM solutions and effective troubleshooting techniques.