IT Service Employee | IT-Service Mitarbeiter (m/w/d) in Dresden

Job Summary

This role is for an IT Service Employee based in Dresden, working for a global IT service provider known for long-term partnerships and continuous service improvement. The successful candidate will be responsible for analyzing and resolving IT issues related to standard and custom software and hardware, processing support requests through a ticketing system, and escalating complex issues to 3rd level support. Key tasks also include installing and configuring PCs and laptops, regularly checking IT equipment, and ordering and setting up new hardware. This position requires a strong background in IT, excellent problem-solving skills, and the ability to work effectively within a support framework.