Technical Support Specialist | Mitarbeiter Technischer Support (m/w/d)

Job Summary

As a Technical Support Specialist, you will be the primary point of contact for customers, providing essential telephone support for all inquiries related to the company's software solutions. Your day-to-day responsibilities will involve meticulously prioritizing, classifying, and documenting customer requests within a helpdesk ticketing system, ensuring efficient resolution. A key aspect of the role is the creation and maintenance of comprehensive technical documentation, FAQs, and knowledge bases to empower both customers and colleagues. You'll work closely with team members, fostering a collaborative environment. This position is ideal for someone with a background in IT and a strong customer-centric approach, offering the chance to apply problem-solving skills in a dynamic support setting.