Senior IT Supporter | IT-Supporter (Senior) (m/w/d)

Job Summary

As a Senior IT Supporter, you will be instrumental in ensuring the smooth operation of IT systems by prioritizing, classifying, and documenting tickets, and resolving IT disruptions. A key part of your role will involve optimizing ticket systems and support processes, as well as installing, deploying, and expanding workstation components. You'll coordinate with 3rd-level support and external service providers to tackle complex IT issues, manage IT hardware and software using tools like Matrix42, and oversee user administration in Active Directory. Your expertise will also contribute to IT asset inventory, technical documentation for audits, and the evolution of the IT landscape through project participation and device rollouts. This role offers the chance to apply your extensive IT support experience, contribute innovative ideas, and engage in diverse projects for leading companies, all while benefiting from continuous learning opportunities.