IT Service Desk and Support Specialist | IT-Mitarbeiter/in im ServiceDesk/Support (m/w/d)

Job Summary

This role involves providing first and second-level IT support within Windows environments, focusing on customer satisfaction and efficient problem resolution. The specialist will be responsible for receiving, prioritizing, and resolving IT issues and inquiries via phone, email, or ticketing systems. Key tasks include active customer support through remote tools for error analysis and removal, managing user accounts and permissions, executing standard changes, and maintaining support documentation. The ideal candidate will be service-oriented, reliable, and possess strong analytical and problem-solving skills, thriving in a collaborative team setting.