User Help Desk Employee | User-Help-Desk-Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential IT support to users, ensuring smooth operation of systems and prompt resolution of technical issues. The successful candidate will be responsible for receiving, analyzing, and processing user inquiries from various locations, meticulously documenting and escalating incidents within a ticketing system. Key responsibilities also include managing Microsoft Active Directory and performing software installations and troubleshooting on end-user devices. This position is ideal for someone with initial IT support experience, strong customer orientation, and excellent communication skills, looking to contribute to a dynamic team focused on leveraging technology for smart IT solutions.