Technical Support Manager | Technischer Support Manager (m/w/d)
FERCHAU GmbH Niederlassung Frankfurt
Job Summary
This Technical Support Manager role involves providing comprehensive technical support and service to national and international clients. The successful candidate will be responsible for developing and coordinating support service concepts for various systems, devices, and test equipment, and conducting training sessions on these concepts. Key responsibilities also include maintaining repair files, documentation, and evaluations, creating failure statistics, and deriving corrective measures. Additionally, the role entails leading projects and programs post-series production. This position is ideal for someone with a strong technical background in electrical engineering, experience in technical customer support, and proficiency in various support tools. It offers an opportunity to connect people and technologies, ensuring the right experts are matched to challenges, and contributing to exciting projects for renowned clients.
Required Skills
Education
Completed technical degree with a focus on Electrical Engineering or comparable qualification
Experience
- Professional experience in technical customer support
- Experience with various support tools and systems (e.g., ticketing systems, remote maintenance software)
- Experience in fault analysis and troubleshooting of electronic devices
- Experience in leading projects/programs post-series production
Languages
Additional
- Willingness to travel worldwide (min. 50%)
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