1st and 2nd Level IT Support Specialist | Supporter 1st und 2nd Level (m/w/d)

Job Summary

This role involves providing essential technical support to users and system administrators at both server and client levels. The specialist will independently manage and resolve tickets as part of first and second-level support, contribute to the development of the helpdesk's knowledge base, and conduct user training. This position is ideal for a professional with a background in IT system integration, strong experience in user software and hardware support, and excellent knowledge of ticketing systems and ITIL processes. The company offers an unlimited employment contract, flexible mobile work options, and opportunities for professional development through its in-house academy, making it an attractive opportunity for those looking to advance their IT career.