Service Manager / Lead IT Support Service Desk | Service Manager/Fachliche Leitung IT-Support Servicedesk (w/m/d)

Job Summary

The Kassenzahnärztliche Vereinigung Niedersachsen (KZVN), a public body, is seeking a Service Manager / Lead IT Support Service Desk to join their IT department. This full-time, permanent position involves leading a five-person IT support team, optimizing Service Desk workflows using Jira Service Management, and ensuring IT support accessibility and availability. The role also includes providing 1st and 2nd-level support for users in a Windows environment, managing hardware/software, and networks. Key responsibilities extend to onboarding new employees, managing IT inventory, maintaining the IT knowledge base, and creating system documentation. The ideal candidate will have a strong background in IT application support, excellent communication skills, and a customer-oriented approach. This is an attractive opportunity for a professional looking for a stable, long-term role within a public sector organization, offering a supportive team environment and opportunities for professional development in a digitalizing landscape.