IT Service Technician Team Lead | IT-Servicetechniker (m/w/d)

Job Summary

This role is for an experienced IT Service Technician who will also take on team leadership responsibilities within an IT company in Hamburg. The successful candidate will coordinate daily operations for IT technicians, monitor customer satisfaction parameters, and proactively identify and communicate system weaknesses or potential error sources. A key part of the role involves ensuring the high-quality onboarding of new team members. This position is ideal for an IT professional with strong analytical skills, a proactive approach to problem-solving, and a structured working style, looking for a leadership opportunity in a dynamic IT environment.