IT Service Technician | Servicetechniker (m/w/d)

Job Summary

This role is for an IT Service Technician in Stuttgart, supporting a leading IT company's clients in their digital transformation efforts. The successful candidate will be responsible for providing 1st and 2nd level support, handling support tickets via phone, email, and portal, and documenting all interactions in a ticketing system. Key tasks include performing on-site hardware and software installations and repairs, conducting data migrations, and analyzing and resolving IT issues. The role requires close collaboration with various departments, adherence to ITIL standards for ITSM processes, and the ability to configure and maintain IT and telecommunication devices. This position is ideal for someone with practical IT experience, strong problem-solving skills, and a customer-centric approach, looking to contribute to a positive user experience and enhance efficiency for clients.