Support Engineer | Support Engineer (m/w/d),Dresden,Halle,Sangerhausen

Job Summary

As a Support Engineer, you will be a crucial part of the IT team, providing remote support by analyzing, categorizing, and prioritizing customer-reported issues through a ticketing system. Your daily tasks will involve troubleshooting complex infrastructure disruptions, implementing hardware and software installations, and performing system and software updates. You will also be responsible for maintaining managed service client systems, ensuring seamless operation, and creating comprehensive system documentation. This role requires excellent problem-solving skills, a customer-oriented approach, and strong collaboration with other departments to resolve intricate client problems. The position offers a modern work environment, opportunities for professional development, and a supportive, team-oriented culture.