Case Manager | Fallmanager:in
Beh. f. Arbeit, Gesundheit, Soziales, Familie u. Integration-Jobcenter team.arbeit.hamburg
Job Summary
As a Case Manager at Jobcenter team.arbeit.hamburg in Bergedorf, you will play a crucial role in supporting individuals facing diverse and complex challenges to integrate into the primary labor market and secure basic social welfare. Your day-to-day responsibilities will involve working directly with clients, offering essential assistance with issues such as childcare, health limitations, and financial emergencies. You will be instrumental in building and leveraging local networks to provide comprehensive support to both clients and your team members. This role emphasizes collaborative learning through peer case consultations, ensuring continuous process optimization. You will be responsible for the planning, steering, and evaluation of all case management process steps, contributing significantly to the well-being and successful integration of Hamburg's citizens. This is an engaging and varied position within a supportive public service environment, offering an opportunity to make a tangible difference in people's lives.
Required Skills
Education
• University degree (Bachelor or equivalent) in legal, economic, or administrative sciences OR • Completed vocational training in an administrative or office-related commercial profession OR • For civil servants: Eligibility for career group 2, first entry-level of the General Services discipline
Experience
- • At least four years of professional experience in the specialized fields of the advertised position (if no university degree)
Languages
Additional
- Ability to act calmly and with an overview in stressful situations and maintain professional distance
- Ability to deal empathetically with clients and handle resistance
- High degree of independence, initiative, commitment, and work organization