IT Specialist User Help Desk | Fachinformatiker (m/w/d) User Help Desk

Job Summary

As an IT Specialist for the User Help Desk, you will be the first point of contact for technical support, ensuring smooth IT operations for employees. Your daily tasks will involve handling 1st-level support cases, efficiently resolving issues, and managing the IT hotline to ensure constant availability. You will also provide expert IT consulting, explaining technical concepts and optimal technology usage to colleagues. A crucial part of your role will be maintaining and updating the ticketing system and knowledge database, alongside creating comprehensive technical documentation. This position is ideal for a tech-savvy individual with a strong service orientation, excellent communication skills, and a passion for helping others navigate IT challenges in a modern and innovative banking environment.