Technical Support Specialist 2nd & 3rd Level | Mitarbeiter Technischer Support 2nd & 3rd - Level m/w/d

Job Summary

This role involves providing expert technical support for hardware and software products, assisting customers with problem-solving, and performing installations and configurations. The specialist will handle troubleshooting via remote tools like TeamViewer and offer comprehensive advice on products and services. A key aspect is ensuring data quality through meticulous follow-up and documentation of inquiries, contributing to cross-functional team support. The position is ideal for someone with an IT background, strong communication skills, and a knack for analytical problem-solving, offering a collaborative environment with flexible working hours and development opportunities.