Senior IT Production Professional - Service Management MS Dynamics 365 | Senior Professional IT Produktion (m/w/d) - Schwerpunkt Service Management MS Dynamics 365

Job Summary

This Senior IT Production Professional role focuses on IT Service Management for the MS Dynamics 365 CRM platform. The successful candidate will be responsible for the operation and continuous development of the MS Dynamics 365 system, managing technical operational processes like Change, Capacity, and Incident Management. Key duties include ensuring compliance with legal and regulatory requirements, coordinating release changes, and guaranteeing system availability, including disaster recovery and emergency management. The role also involves overseeing IT application development processes, managing service providers, defining and monitoring Service Level Agreements, and providing 2nd level support. Furthermore, the position requires planning and estimating operational expenses and costs for IT implementation of business requirements, making it a comprehensive role for an experienced IT professional.