1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support, acting as the first point of contact for user inquiries and technical issues. The specialist will handle incoming requests via phone, email, and in-person, meticulously analyzing and classifying IT disruptions before escalating them to administrators when necessary. A key part of the job includes documenting all interactions within a ticket system, ensuring issues are tracked until resolution. Additionally, the role requires hands-on installation of new hardware and software for users and providing general IT assistance. The ideal candidate will possess a strong IT background, excellent communication skills, and a customer-focused approach, contributing to a smooth and efficient IT environment.