IT Support Specialist (1st Level) | IT Support 1st level (m/w/d)

Job Summary

This role is for an IT Support Specialist responsible for providing first-level technical assistance, primarily handling incoming support requests via phone and chat. The successful candidate will be tasked with adhering to Service Level Agreements (SLAs) for assigned tickets, troubleshooting technical issues, and escalating complex problems to second-level support when necessary. Ideal candidates will have a background in IT, strong customer service skills, and familiarity with common IT systems. This position offers an excellent opportunity for both experienced professionals and career starters to join a leading IT service provider in Europe, working in a dynamic environment with potential for permanent employment and career growth.