IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is for an IT Support Specialist providing essential first-level support, both remotely and on-site, for a leading IT service provider in Germany. The specialist will be responsible for handling and resolving IT issues and service requests, performing hardware and software support, and assisting with IT infrastructure setups and relocations. A key part of the role involves documenting, classifying, and prioritizing support tickets, escalating complex issues to second-level support when necessary. This position offers an attractive compensation package, opportunities for professional development, and a chance to work with a major IT service provider supporting a significant client like the German Aerospace Center.